{"id":21375,"date":"2026-02-02T08:26:22","date_gmt":"2026-02-02T13:26:22","guid":{"rendered":"https:\/\/guleben.com\/?page_id=21375"},"modified":"2026-04-30T00:15:46","modified_gmt":"2026-04-30T04:15:46","slug":"politica-de-garantia","status":"publish","type":"page","link":"https:\/\/guleben.com\/en\/warranty-policy\/","title":{"rendered":"Money-Back Guarantee Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21375\" class=\"elementor elementor-21375\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68cde1aa e-flex e-con-boxed e-con e-parent\" data-id=\"68cde1aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd65712 elementor-widget elementor-widget-text-editor\" data-id=\"4dd65712\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-4dd65712{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b58df0 elementor-widget elementor-widget-text-editor\" data-id=\"8b58df0\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Last Updated:<\/strong> April 29, 2026<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">1. Introduction<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">This Money-Back Guarantee Policy describes the terms under which Guleben Nutraceuticals LLC (\u00abGuleben,\u00bb \u00abwe,\u00bb \u00abus,\u00bb or \u00abour\u00bb) backs the products purchased through <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.guleben.com\">www.guleben.com<\/a>.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">This policy is an integral part of our Terms and Conditions (Section 4 \u2014 Purchase Terms and Conditions) and should be read together with our Shipping Policy and Privacy Policy.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">2. Nature of Our Products<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Due to the nature of our nutraceutical products and dietary supplements, <strong>they cannot be reused in any way once they leave our facility<\/strong>. To avoid waste and for sanitary reasons, <strong>we do not accept product returns<\/strong>.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Instead of returns, we offer a Money-Back Guarantee under the conditions described in this policy.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Important:<\/strong> Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding our products have not been evaluated by the FDA. Results may vary between individuals and are not guaranteed. The absence of specific results does not constitute a product defect.<\/p>\n<\/blockquote>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">3. Eligible Purchases for Refund<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If our products fail to meet your expectations, you may request a refund provided that the following requirements are met:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">The product was purchased directly from <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.guleben.com\">www.guleben.com<\/a>.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">The order&#8217;s shipping address is within the United States or its covered territories.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">The request is submitted through our Customer Care team at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:service@guleben.com\">service@guleben.com<\/a>.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">When requesting a refund, you must explain why you were dissatisfied with the product.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">4. Damaged or Lost Products in Transit<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If your order is lost in transit or arrives damaged, you may request a <strong>refund or replacement<\/strong>, subject to the following conditions:<\/p>\n<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\">4.1. Damaged Products<\/h4>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Must be reported within <strong>14 days of receipt<\/strong> of your order.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">The report must be sent to <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:service@guleben.com\">service@guleben.com<\/a> and include a description of the damage along with photographs showing it.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Indicate whether you are requesting a refund or a replacement.<\/li>\n<\/ul>\n<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\">4.2. Lost Shipments<\/h4>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">A shipment is considered lost if it is not delivered to the shipping address on file at the time of shipment or returned to us within <strong>14 days of the shipping date<\/strong>.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Orders reported as delivered by the carrier are <strong>not considered lost<\/strong>.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Report the case to <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:service@guleben.com\">service@guleben.com<\/a> indicating whether you prefer a refund or a replacement.<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">5. Ineligible Purchases for Refund<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The following are ineligible for refund or replacement:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Products purchased from our Site(s) then forwarded to an address outside of our current shipping area.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Products purchased with a shipping address outside of the United States and associated territories. Customers are solely responsible for any additional charges incurred for customs clearing and international duties or taxes.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Products that shipped as part of a membership that was canceled <strong>after<\/strong> you were charged.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Shipping costs.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Wholesale transactions and orders.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Products purchased through unauthorized resellers or third parties other than <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.guleben.com\">www.guleben.com<\/a> (e.g., Amazon, Walmart, or other marketplaces).<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">6. Membership and Subscription Cancellation<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Membership order cancellation requests from <strong>first-time customers<\/strong> will be honored if they are received <strong>prior to the shipment<\/strong> of the products.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once your order ships, refund requests are addressed according to this Money-Back Guarantee Policy.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Membership cancellation requests must be received <strong>by the Sunday prior to the next charge date<\/strong>. If you cancel your membership after your order ships, you will not receive a refund for that order.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">You can change or cancel your subscription at any time through the links provided in the order confirmation emails, or by contacting:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Email:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:service@guleben.com\">service@guleben.com<\/a><\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Phone:<\/strong> +1 (321) 204-4225<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">7. How to Request a Refund or Replacement<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To initiate a request:<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Contact our Customer Care team at <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:service@guleben.com\">service@guleben.com<\/a><\/strong>.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Include in your message:\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Order number.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Full name of the buyer.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Reason for the request (dissatisfaction, damage, or loss).<\/li>\n<li class=\"whitespace-normal break-words pl-2\">In case of damage: clear photographs of the product, packaging, and label.<\/li>\n<\/ul>\n<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Indicate whether you are requesting a <strong>refund<\/strong> or a <strong>replacement<\/strong>.<\/li>\n<\/ol>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Our team will respond within a reasonable timeframe consistent with customer service practices.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">8. Available Remedies<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once a request is approved, we may offer, at our discretion and as appropriate:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Replacement of the product at no additional cost.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Refund to the original payment method (excluding shipping costs).<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Store credit equivalent to the value of the product.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Replacement products are subject to inventory availability. If no inventory is available, an equivalent refund or store credit will be offered. The warranty period does not reset or extend with a replacement.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">9. What This Guarantee Does NOT Cover<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">This guarantee does not cover:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Individual reactions, intolerances, or unwanted effects derived from product use. It is the customer&#8217;s responsibility to review the ingredient list before consumption and consult a healthcare professional if necessary.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Results that do not meet the customer&#8217;s personal expectations when the product instructions were not followed.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Products stored improperly (exposure to heat, humidity, direct sunlight, or freezing).<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Damages caused by misuse, inappropriate handling, or intake contrary to label instructions.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Minor cosmetic damages to packaging that do not affect product content.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Orders marked as delivered by the carrier but reported as not received by the customer.<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">10. Limitation of Liability<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To the maximum extent permitted by law, Guleben Nutraceuticals LLC&#8217;s liability under this policy is limited to the remedies described in Section 8 and to the amount paid for the product subject to the claim.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Guleben shall not be liable for indirect, incidental, consequential, or punitive damages, including economic losses, lost profits, or medical expenses arising from product use, as set forth in Section 9 of our Terms and Conditions.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">11. Modifications to This Policy<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We reserve the right to modify this Money-Back Guarantee Policy at any time. Changes will take effect upon posting on the site with a revised \u00abLast Updated\u00bb date.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The policy applicable to each claim will be the one in effect at the time of product purchase.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">12. Contact Us<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To initiate a refund or replacement request, or to resolve any questions:<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Guleben Nutraceuticals LLC<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Address:<\/strong> 6731 Frontier Dr. #1002, Springfield, VA 22150, USA<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Email:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:service@guleben.com\">service@guleben.com<\/a><\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Phone:<\/strong> +1 (321) 204-4225<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn about Guleben's Guarantee Policy, leaders in the development of nutraceutical products.<\/p>","protected":false},"author":1,"featured_media":23649,"parent":0,"menu_order":33,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21375","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Garant\u00eda &#8211; 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