{"id":21375,"date":"2026-02-02T08:26:22","date_gmt":"2026-02-02T13:26:22","guid":{"rendered":"https:\/\/guleben.com\/?page_id=21375"},"modified":"2026-03-27T15:36:01","modified_gmt":"2026-03-27T19:36:01","slug":"politica-de-garantia","status":"publish","type":"page","link":"https:\/\/guleben.com\/es\/politica-de-garantia\/","title":{"rendered":"Pol\u00edtica de Garant\u00eda"},"content":{"rendered":"\n<p>Nuestros productos tienen un cubrimiento de garant\u00eda de 3 meses a partir de la fecha de compra. Esto incluye las piezas que hayan sido adquiridas en alguna de nuestras tiendas propias, distribuidores o p\u00e1gina web. La reparaci\u00f3n no tiene ning\u00fan costo siempre y cuando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente presente el recibo o certificado de cambio y este no haya excedido los 3 meses de vigencia.<\/li>\n\n\n\n<li>Los da\u00f1os no sean por uso inadecuado, accidentes o aver\u00edas naturales de materiales que se dan con el uso prolongado.<\/li>\n\n\n\n<li>La pieza no haya sido modificada o alterada por un tercero.<\/li>\n<\/ul>\n\n\n\n<p>En IMPFEN SAS nos comprometemos a prestar el servicio de reparaci\u00f3n de productos para que puedas seguir disfrutando de ellos. Esta reparaci\u00f3n tiene un costo adicional que var\u00eda dependiendo de la complejidad del arreglo. *Los costos de env\u00edo ser\u00e1n cubiertos por el cliente.<\/p>\n\n\n\n<p>Para resolver cualquier garant\u00eda o reparaci\u00f3n, recomendamos escribirnos a ventas@guleben.com. En el asunto escribir \u201cReparaci\u00f3n o garant\u00eda + tu nombre + n\u00famero de pedido\u201d. (Ejemplo: Garant\u00eda Laura Benavides #9498). Es importante que nos env\u00edes fotos del producto y n\u00famero de factura. Nos pondremos en contacto contigo dentro de los 2 pr\u00f3ximos d\u00edas h\u00e1biles para contarte cu\u00e1l es el paso a seguir.<\/p>\n\n\n\n<p>En ventas realizadas mediante comercio electr\u00f3nico, el cliente puede solicitar la reversi\u00f3n de pagos en los siguientes casos:<\/p>\n\n\n\n<p>1. Fraude.<\/p>\n\n\n\n<p>2. Transacci\u00f3n no autorizada.<\/p>\n\n\n\n<p>3. No recepci\u00f3n del producto en los tiempos establecidos.<\/p>\n\n\n\n<p>4. Producto defectuoso o que no corresponde al solicitado.<\/p>\n\n\n\n<p>El cliente deber\u00e1 notificar la reclamaci\u00f3n al emisor del medio de pago electr\u00f3nico utilizado y devolver el producto, si corresponde, dentro de los 5 d\u00edas h\u00e1biles posteriores a la recepci\u00f3n del pedido.<\/p>\n\n\n\n<p><strong>El cliente deber\u00e1:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Presentar la reclamaci\u00f3n al correo ventas@guleben.com<\/li>\n\n\n\n<li>Notificar al emisor del instrumento de pago.<\/li>\n\n\n\n<li>Indicar el motivo de la solicitud y adjuntar los soportes correspondientes.<\/li>\n<\/ol>\n\n\n\n<p>Una vez recibida la solicitud, IMPFEN dar\u00e1 tr\u00e1mite conforme a la ley y a los procedimientos de la entidad financiera correspondiente.<\/p>\n\n\n\n<p><strong>POL\u00cdTICA DE DERECHO DE RETRACTO<\/strong><\/p>\n\n\n\n<p>De acuerdo con el derecho de retracto consagrado en la Ley 1480 de 2011, el cliente puede ejercer este derecho dentro de los 5 d\u00edas h\u00e1biles siguientes a la entrega del producto. Para hacerlo, deber\u00e1 devolver el producto en las mismas condiciones en que lo recibi\u00f3 y utilizando la gu\u00eda suministrada por el comercio.<\/p>\n\n\n\n<p>En este caso, IMPFEN SAS reembolsar\u00e1 al cliente el valor total de la compra sin descuentos ni retenciones.<\/p>\n\n\n\n<p>Para m\u00e1s informaci\u00f3n sobre el derecho de retracto y las obligaciones asociadas, consulta la Ley 1480 de 2011 en el sitio oficial de la Superintendencia de Industria y Comercio:&nbsp; www.sic.gov.co.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conoce la Pol\u00edtica de garant\u00eda de Imfen, l\u00edderes en el desarrollo de productos nutrac\u00e9uticos.<\/p>\n","protected":false},"author":1,"featured_media":23156,"parent":0,"menu_order":33,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21375","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Garant\u00eda &#8211; 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