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+1 305-375-3000

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service@guleben.com

Terms & Conditions

Last Updated: April 29, 2026

These Terms govern your use of and access to the sites, content, applications, services, tools and features provided by us (collectively, the «Services»). The Services include, without limitation, the following websites: www.guleben.com. For purposes of these Terms, «you» and «your» means you as the user of the Services. If you use the Services on behalf of a company or other entity, then «you» includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.

Please read these Terms carefully, as they include important information about your legal rights. By using or accessing the Services, you signify that you have read, understand and agree to be bound by these Terms. If you do not agree to these Terms, you are not permitted to use or access the Services.

Please note that Section 11 contains an arbitration clause and class action waiver. By agreeing to the Terms, you agree (a) to resolve all disputes with us through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and (b) that you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt-out of arbitration as explained in Section 11.

By providing the Services, Guleben Nutraceuticals LLC does not attempt to practice medicine or provide specific medical advice, nor does the use of the Services constitute the provision of treatment or create a provider-patient relationship.

IF YOU BELIEVE YOUR SYMPTOM OR SITUATION IS URGENT OR LIFE-THREATENING, CALL 911 OR YOUR LOCAL EMERGENCY MEDICAL SYSTEM IMMEDIATELY.

Table of Contents

  1. Who May Use the Services
  2. Information Disclaimer
  3. Information Practices
  4. Purchase Terms and Conditions
  5. Rights We Grant You
  6. Ownership and Content
  7. Third Party Services and Materials
  8. Disclaimers
  9. Limitations of Liability
  10. Indemnification
  11. Arbitration and Class Action Waiver
  12. Additional Provisions

1. Who May Use the Services

You must be 18 years of age or older and reside in the United States or any of its territories to use our Services. Children under the age of 18 are not permitted to use the Services. By using the Services, you represent and warrant that you meet all of these requirements.

2. Information Disclaimer

Information and/or material provided on the Services is provided for general informational and/or educational purposes. The information provided on the Sites is provided «As Is,» without any warranty of any kind, including without limitation any representation or warranty as to its accuracy, completeness or fitness for any particular purpose or use. Your reliance on Content is entirely at your own risk and your use of such Content should not replace your good judgment and common sense.

INFORMATION ON THE SITES IS NOT PROVIDED AS, NOR SHOULD IT SUBSTITUTE FOR MEDICAL ADVICE.

IF YOU ARE SEEKING MEDICAL ADVICE YOU ARE URGED TO CONSULT WITH YOUR PHYSICIAN OR OTHER LICENSED HEALTHCARE PROFESSIONAL.

IF YOU BELIEVE THAT YOU MAY HAVE A MEDICAL EMERGENCY, YOU SHOULD CONTACT YOUR PHYSICIAN OR CALL 911 IMMEDIATELY.

No information provided on the Sites is intended to make or imply any drug claims for the treatment of any disease or health condition, or to make any comparison or implied claims against any FDA approved interventions for any disease or health condition. No information provided on the Sites should be used in the diagnosis or treatment of any disease or health condition. For diagnosis or treatment of any disease or health condition, you should consult your physician or licensed healthcare professional.

Information included on the Sites may be derived from reviews of relevant scientific and medical literature, from Guleben Nutraceuticals LLC advisors, and/or from Guleben Nutraceuticals LLC own research findings and clinical studies, and may reflect interpretations of the authors, advisors and Guleben Nutraceuticals LLC personnel. There may always be varying opinions, interpretations and conclusions reached by others based upon the same, similar or different research.

While Guleben Nutraceuticals LLC will endeavor to keep the information on the Sites current and consistent, information may become outdated over time, or superseded by subsequent disclosure. The Sites may include technical or other inaccuracies, inconsistencies or typographical errors. Guleben Nutraceuticals LLC assumes no liability for accuracy, completeness or usefulness of the information contained on the Sites. Changes may be periodically added to the information and these changes will be incorporated in new editions of the Site.

3. Information Practices

3.1. Privacy Policy

Our Privacy Policy describes how we handle the information you provide to us when you use our Services. For an explanation of our privacy practices, please visit our Privacy Policy. By accessing or using our Services, you consent to our collection, use, disclosure of your information (which may include personally identifiable information) in accordance with our Privacy Policy, which is hereby incorporated into these Terms by reference.

Additionally, our Services may deploy third-party technologies to support webpage functionality, facilitate data collection practices, improve and personalize your experience with the Services, secure and optimize our infrastructure, and understand and record your interactions with us. These technologies may include tracking technologies such as cookies or pixels, analytics tools, and other embedded services. Please visit our Privacy Policy to learn more about our information practices.

4. Purchase Terms and Conditions

4.1. Refund Policy (United States Domestic Transactions) – Eligible Purchases

Due to the nature of our Products, they cannot be reused in any way once they leave our facility. In order to avoid waste, we do not accept returns. If our Products fail to meet your expectations, as outlined in the Money Back Guarantee Policy, you may request a refund for a Product purchased from our Site(s) per the requirements outlined in our Money Back Guarantee Policy. When you notify us that you want a refund for your Products, please explain why you were dissatisfied with the Product. You can contact the Guleben Nutraceuticals LLC Customer Care team at service@guleben.com. If Products ordered from our Site(s) are lost in transit or damaged, you can request a refund or a replacement.

Damaged Products must be reported within 14 days of receipt of your order. You can report damaged Products by contacting the Guleben Nutraceuticals LLC Customer Care team at service@guleben.com. When reporting receipt of damaged Products, please describe and provide pictures of the damage. You should also confirm if you are requesting a refund or a replacement.

A product shipment is considered lost if it is not delivered to the shipping address on file at the time of shipment or returned to us within 14 days of the shipping date. Orders reported as delivered by the carrier are not considered to be lost. You can report a lost shipment by contacting the Customer Care team at service@guleben.com. When sending your report, please let us know if you’d like a refund or replacement.

4.2. Refund Policy – Ineligible Purchases

The following are ineligible for refund or replacement:

  • Products purchased from our Site(s) then forwarded to an address outside of our current shipping area.
  • Products purchased from our Site(s) with a shipping address outside of the United States (and associated territories). Customers are solely responsible for any additional charges incurred for customs clearing and international duties or taxes.
  • Products that shipped as part of a membership that was canceled after you were charged.
  • Shipping costs.
  • Wholesale transactions and orders.

4.3. Membership Cancellation Policy

Membership order cancellation requests from first-time customers will be honored if they are received prior to the shipment of the Products.

Once your order ships, refund requests are addressed according to the Refund Policy and Money-Back Guarantee detailed in Section 4.

Membership cancellation requests must be received by the Sunday prior to the next charge date. If you cancel your membership after your order ships, you will not receive a refund for that order.

You can change or cancel your Subscription at any time by managing your subscription through the links provided in the applicable confirmation emails sent to the email address you provided when you made the Order. Cancellation requests can also be made by phone at +1 (321) 204-4225, or by email at service@guleben.com.

5. Rights We Grant You

5.1. Service Limitations

We reserve the right, with or without notice, to limit the Services that you may access, and to cancel or reduce the quantity of any products to be provided to you that we believe, in our sole discretion, may result in the violation of these Terms or our Purchase Terms and Conditions.

5.2. Restrictions on Your Use of the Services

You may not do any of the following, unless laws prohibit these restrictions or you have our written permission to do so:

a) download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services;

b) use, reproduce or remove any copyright, trademark, trade names, slogan, logos, images, service marks or other proprietary notations displayed on or through the Services;

c) exploit the Services for any commercial purpose, including without limitation communicating or facilitating any commercial advertisement or solicitation. For elimination of doubt, in the absence of written agreement with Guleben Nutraceuticals LLC, you are explicitly prohibited from advertising, promoting, offering for sale and re-selling Services (including our Products) including on third-party platforms including but not limited to Google.com, Amazon.com and Walmart.com. Under any such written agreement with us, you will adhere to our Minimum Advertised Pricing (MAP) policy for advertising, promoting, offering for sale and re-selling Services (including our Products) which will be provided under such agreement;

d) use the Services in any manner that could disable, overburden, damage, disrupt or impair the Service or interfere with any other party’s use of the Services or use any device, software or routine that causes the same;

e) attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Service;

f) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services;

g) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, «mines,» scrapes or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services, or engage in any manual process to do the same;

h) introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful;

i) use the Services for illegal, harassing, unethical, or disruptive purposes;

j) violate any applicable law or regulation in connection with your use of the Services; or

k) use the Services in any way not expressly permitted by these Terms.

6. Ownership and Content

6.1. Ownership of the Services

The Services and their content, including their «look and feel» (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under copyright, trademark and other intellectual property laws. Other than with respect to Your Content (as defined below), you agree that Guleben Nutraceuticals LLC and/or its licensors own all right, title and interest in and to the Services (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We and our licensors reserve all rights in connection with the Services and its content (other than Your Content), including, without limitation, the exclusive right to create derivative works.

6.2. Ownership of Trademarks

The Guleben Nutraceuticals LLC name, the Guleben logo and all related names, logos, product and service names, designs and slogans are trademarks of the Guleben Nutraceuticals LLC or its affiliates or licensors and no use, copying, reproduction or transmission of such trademarks is permitted without our express written consent. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

6.3. Ownership of Feedback

We welcome feedback, comments and suggestions for improvements to the Services («Feedback»). You acknowledge and expressly agree that any contribution of Feedback does not and will not give or grant you any right, title or interest in the Services or in any such Feedback. All Feedback becomes the sole and exclusive property of Guleben Nutraceuticals LLC and Guleben Nutraceuticals LLC may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Guleben Nutraceuticals LLC any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property right) that you may have in and to any and all Feedback.

6.4. Your Content License Grant

In connection with your use of the Services, you may be able to upload or submit content to be made available through the Services («Your Content»), including product reviews, comments, photos, videos, and other submissions. As a condition of your use of the Services, you grant us a nonexclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, sublicensable license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, modify and adapt and create derivative works (either alone or as part of a collective work) from Your Content.

As part of the foregoing license grant you agree that we have the right to make any of Your Content available to third parties, so that those third parties can distribute, make derivative works of, comment on and/or analyze Your Content on other media and services (either alone or as part of a collective work). By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above. You agree that Your Content submitted for any purpose, including but not limited to Company contests that you enter through social media, are subject to the grant of the license described above.

6.4.1. Product Reviews and User Submissions

Guleben Nutraceuticals LLC values authentic customer experiences and strives to publish ALL authentic product reviews, both positive and negative, that comply with our content guidelines. By submitting a product review, you acknowledge and agree that:

User Experience Disclaimer: Reviews reflect individual customer experiences with our products. Results may vary from person to person. While we make these experiences available to our community, Guleben Nutraceuticals LLC does not endorse or adopt any health claims made by reviewers.

FDA Disclaimer: Some reviews may describe personal health outcomes or benefits that have not been evaluated by the FDA. Neither these customer reviews nor our products are intended to diagnose, treat, cure, or prevent any disease.

No Compensation: You will not be compensated for your review or User Submission. In making a User Submission, you also agree to hold Guleben Nutraceuticals LLC and any person acting on our behalf harmless from any liability related in any way to the use of your User Submissions.

6.4.2. Content Moderation

Guleben Nutraceuticals LLC reserves the right not to post Your Content or to remove any posted User Submission if Your Content violates our guidelines or includes any of the following:

  • Inappropriate comments, discriminatory language, hate speech, threats, or trolling.
  • Third party URLs or promotion of third party products.
  • Personally identifiable information of yourself or others.
  • Spam content or duplicate submissions.
  • Content, materials, images, videos, trademarks, copyrights, etc. for materials or rights that you do not own and for which you don’t have a right to.
  • Reviews that are solely related to customer service or delivery experiences but not about the product itself.
  • Fake or fraudulent reviews, including reviews from individuals who have not purchased the product, bot-generated reviews, or reviews created for manipulative purposes.

For customer service inquiries, delivery issues, pricing questions, or other non-product feedback, please contact us directly at service@guleben.com rather than submitting these as reviews.

By submitting a review or any other content, you acknowledge and agree to these terms and conditions in addition to the general Your Content License Grant outlined above.

7. Third Party Services and Materials

7.1. Use of Third Party Materials in the Services

Certain Services may display, include or make available content, data, information, applications or materials from third parties («Third Party Materials») or provide links to certain third party websites. By using the Services, you acknowledge and agree that we are not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party Services, Third Party Materials or websites, or for any other materials, products, or services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to you.

7.2. Discount Codes

From time to time, we may offer qualified consumers «discount codes,» «promotional codes,» «promo codes,» or «offer codes» through a variety of promotional activities and communications (collectively referred to herein as «offer codes») that are redeemable towards a purchase on the Services, subject to any conditions, exclusions or restrictions specified by us in the terms for that offer. Only valid offer codes provided or promoted by Guleben Nutraceuticals LLC will be honored at checkout. Codes supplied or promoted by third-parties unauthorized by us (including any unauthorized third-party websites) will not be considered valid. Each offer code provided by us is non-transferable and valid for single use on an item (or items) of merchandise as determined by us. Offer codes cannot be applied to previously placed orders. Offer codes may not be combined and customers are limited to the use of a single offer code per order. For online purchases, the code must be entered in the ‘offer code’ field prior to checkout. We are not responsible for lost, stolen or corrupted codes or any unauthorized use of codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed. The dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited. Requests not complying with all offer code requirements will not be honored.

8. Disclaimers

8.1. Disclaimers

Your access to and use of the Services are at your own risk. You understand and agree that the Services are provided to you on an «AS IS» and «AS AVAILABLE» basis, without any warranty of any kind. Without limiting the foregoing, to the maximum extent permitted under applicable law, Guleben Nutraceuticals LLC, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the «Guleben Nutraceuticals LLC Entities») DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. The Guleben Nutraceuticals LLC Entities make no warranty or representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security or reliability of the Services; (b) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services; (c) the operation or compatibility with any other application or any particular system or device; (d) whether the Services will meet your requirements or be available on an uninterrupted, secure or error-free basis; and (e) the deletion of, or the failure to store or transmit, Your Content and other communications maintained by the Services. No advice or information, whether oral or written, obtained from the Guleben Nutraceuticals LLC Entities or through the Services, will create any warranty or representation not expressly made herein.

9. Limitations of Liability

9.1. Limitations of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, YOU AGREE THAT IN NO EVENT WILL THE GULEBEN NUTRACEUTICALS LLC ENTITIES BE LIABLE (A) FOR DAMAGES OF ANY KIND, INCLUDING DIRECT, INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER UNDER THESE TERMS OR OTHERWISE ARISING IN ANY WAY IN CONNECTION WITH THE SERVICES OR THESE TERMS AND WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) EVEN IF THE GULEBEN NUTRACEUTICALS LLC ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, OR (B) FOR ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE DELIVERY, USE OR PERFORMANCE OF THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THE GULEBEN NUTRACEUTICALS LLC ENTITIES’ TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE AMOUNT OF ONE HUNDRED DOLLARS ($100.00), OR THE AMOUNT YOU PAID THE GULEBEN NUTRACEUTICALS LLC ENTITIES, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICES (OR PRODUCTS PURCHASED ON THE SERVICES) GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10. Indemnification

10.1. Indemnification

By entering into these Terms and using the Services, you agree that you shall defend, indemnify and hold the Guleben Nutraceuticals LLC Entities harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Terms, the Purchase Terms or any applicable law or regulation; (b) your violation of any rights of any third party; (c) any unauthorized use of the Services; (d) Your Content; or (e) your negligence or willful misconduct.

11. Arbitration and Class Action Waiver

PLEASE READ THIS PROVISION CAREFULLY. YOU ARE AGREEING TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER.

11.1. Informal Process First

You agree that in the event of any dispute between you and the Guleben Nutraceuticals LLC Entities relating in any way to these Terms or your use of the Services, you will first contact Guleben and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation, any court action. To notify us that you intend to initiate formal dispute resolution, you must send an email to service@guleben.com, providing (1) your full name; (2) the email address and mailing address associated with your Guleben Nutraceuticals LLC account; (3) your counsel’s name and contact information, if you are represented by counsel; and (4) a brief description of your claim(s) and the relief sought, and a good faith calculation of any damages you are claiming. To notify you that we intend to initiate informal dispute resolution, we will email you at the email address that we have on file for you and provide a brief description of our claim(s) and the relief sought, as well as our counsel’s name and contact information, if represented by counsel. This informal dispute resolution process shall occur within sixty (60) days of receipt of the written notice described herein, unless an extension is mutually agreed upon by the parties. If the parties are still unable to resolve the dispute, then the claimant may commence an arbitration or assert a claim in small claims court in accordance with this arbitration agreement.

11.2. Governing Law; Interpretation and Enforcement (Arbitration)

The arbitration agreement in these Terms is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) («FAA»), including its procedural provisions, in all respects. This means that the FAA governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver.

You and Guleben Nutraceuticals LLC agree that these Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible.

To the extent permitted by applicable law, any action to confirm, modify, vacate, or enter judgment on the arbitration award shall be brought exclusively in the state or federal courts located in Fairfax County, Virginia, and the parties hereby consent to the personal jurisdiction and venue of such courts.

11.3. Arbitration Agreement and Class Action Waiver

After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, «Claim») relating in any way to your use of the Services, will be resolved by arbitration. You and Guleben Nutraceuticals LLC agree that any Claim will be settled by final and binding arbitration, using the English language, administered by JAMS. Arbitration will be handled by a sole arbitrator in accordance with the JAMS rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. There is no judge or jury in arbitration, and court review of an arbitration award is limited pursuant to the FAA. An arbitrator, however, can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the Terms as a court would. For the avoidance of doubt, the arbitrator can award public injunctive relief if authorized by law and warranted by the individual claim(s). Any arbitration under the Terms will take place on an individual basis – class arbitrations, mass arbitrations, consolidated and representative proceedings, and class actions are not permitted. You understand that by agreeing to the Terms, you and Guleben Nutraceuticals LLC are each waiving the right to trial by jury or to participate in a class action, class arbitration, or other consolidated or representative proceeding.

11.4. Arbitration Proceedings and Rules

The following rules and procedures shall apply as part of this Arbitration Agreement:

  • Any arbitration will be administered by JAMS in accordance with its rules in effect at the time the arbitration is filed, which are incorporated by reference herein, except as modified by these Terms. JAMS’s Streamlined Arbitration Rules & Procedures and Mass Arbitration Procedures and Guidelines are available at https://jamsadr.com.
  • You and Guleben Nutraceuticals LLC acknowledge that you have notice of and access to such rules.
  • Any arbitration hearings will take place in the county where you resided at the time you did business with Guleben Nutraceuticals LLC or in Fairfax County, Virginia, unless both parties agree to a different location.

NOTICE REGARDING MASS ARBITRATION: The JAMS Mass Arbitration Procedures and Guidelines shall apply to any seventy-five (75) or more similar demands for arbitration filed against the same party or related parties by individual claimants represented by the same law firm or law firms acting in coordination («Mass Arbitration»). A Mass Arbitration shall be administered in accordance with the JAMS Mass Arbitration Procedures and Guidelines, as modified by these Terms.

In a Mass Arbitration, JAMS may appoint a Process Administrator to address preliminary and administrative matters. The Process Administrator shall have authority to resolve such matters as necessary to ensure the orderly and efficient resolution of claims, consistent with these Terms, procedural fairness, and the integrity of the arbitration process.

The parties agree that: (i) the JAMS Mass Arbitration Procedures are intended to promote the fair, efficient, and expeditious resolution of Mass Arbitrations; and (ii) such procedures do not convert individual arbitrations into class, collective, representative, or consolidated actions.

To the maximum extent permitted by applicable law, arbitrator selection shall be conducted in accordance with the Federal Arbitration Act (FAA) and applicable procedural law, without reference to any specific state procedural statutes.

Where a claimant seeks equitable relief (including injunctive relief), the arbitrator shall, where appropriate, bifurcate the proceedings and determine liability prior to addressing remedies.

Unless otherwise required by applicable law or procedural fairness, all arbitration proceedings, including filings, evidence, transcripts, and awards, shall be confidential and shall not be disclosed to any third party, except as necessary to enforce or confirm an arbitration award.

11.5. Commencing an Arbitration

A party that has complied with the informal dispute resolution process may initiate arbitration by submitting a Demand for Arbitration to JAMS and providing notice to the other party. If notice is provided to Guleben Nutraceuticals LLC, it must be sent to: service@guleben.com. If notice is provided to you, it will be sent to the email address associated with your account.

Equitable Relief and Small Claims Option: Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction located in Fairfax County, Virginia, pending final resolution by the arbitrator.

You may also elect to pursue an eligible claim in small claims court, provided that such claim remains on an individual, non-class, and non-representative basis. If a claim is filed in arbitration but qualifies for small claims court, either party may elect to transfer the matter to small claims court, in which case the arbitration shall be administratively closed.

An arbitrator shall not be bound by prior arbitration decisions involving different users but may be bound by prior decisions involving the same user, as required by applicable law.

11.6. Costs of Arbitration

Payment for any and all reasonable JAMS filing, administrative and arbitrator fees will be in accordance with the JAMS Rules. If you initiate an arbitration, you are required to pay JAMS’s initial filing fee, but the applicable Company will reimburse you for this filing fee at the conclusion of the arbitration if that filing exceeds the fee for filing a complaint in a state or federal court in your county of residence. If an arbitrator finds that your claim was brought for an improper purpose (under Federal Rules of Civil Procedure, Rule 11(b) standards) or that your claim or the relief sought by it was frivolous, then we will not reimburse your filing fee and we may seek an award of our legal fees or costs against you and/or your counsel.

Modification of Filing Fee and All Case Management Fees: The parties agree that JAMS has discretion to modify the amount or timing of any fees due under any applicable rules or fee schedules, and further agree not to oppose any modifications to the timing or amount of any fees due, provided that such modifications don’t increase the fees to either party and do not shorten the time that they are due.

11.7. Delegation; Interpretation

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of the Terms, including, but not limited to, any claim that all or any part of the Terms is void or voidable. But, in the event of a dispute about which particular version of the Terms you agreed to, a court will decide that specific question prior to the commencement of the arbitration. This arbitration agreement is intended to be broadly interpreted and will survive termination of the Terms.

11.8. Limited Right to Appeal

As explained above, court review of the arbitrator’s decision is limited pursuant to the FAA; however, the Terms provide a limited right to appeal the arbitrator’s decision—regarding injunctive relief only—to a panel of three JAMS arbitrators, as set forth in this sub-section. Specifically, any party may—within 21 days of the arbitrator’s decision—appeal the arbitrator’s grant or denial of injunctive relief to JAMS, in accordance with the following procedure:

  • Except as otherwise provided by the Terms, the appeal will be conducted pursuant to the JAMS Optional Arbitration Appeal Procedure, available at jamsadr.com.
  • To commence an appeal, a party must submit a Demand for Arbitration and a copy of the Terms to JAMS, and must also provide notice to the other party in the manner described above in this section.
  • The JAMS appeal panel will consist of three arbitrators who are either (a) retired state or federal judges or (b) licensed attorneys with at least 20 years of active litigation experience and substantial expertise in the substantive laws applicable to the subject matter of the dispute.
  • The JAMS appeal panel will conduct a de novo review of the arbitrator’s decision.
  • Except as provided in the FAA, there will be no right of appeal from the JAMS appeal panel’s decision.

For the avoidance of doubt, arbitrator decisions not involving injunctive relief may not be appealed pursuant to this sub-section.

11.9. Opt-Out

You have the right to opt-out and not be bound by the arbitration provisions set forth in these Terms by sending written notice of your decision to opt-out to service@guleben.com or to the U.S. mailing address listed at the bottom of this Agreement. The notice must be sent to Guleben Nutraceuticals LLC within 30 days of your first agreeing to these Terms, including by registering to use the Services, otherwise you shall be bound to arbitrate disputes in accordance with these Terms. If you do so, neither party can force the other party to arbitrate. Opting out of this arbitration provision has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

To the extent that the arbitration provisions set forth above do not apply, or if you have opted out of arbitration, you and Guleben Nutraceuticals LLC agree to submit to the personal jurisdiction of the state and federal courts located in Fairfax County, Virginia. You and Guleben Nutraceuticals LLC further agree that any litigation shall be brought exclusively in the state or federal courts located in Fairfax County, Virginia, except for claims properly brought in small claims court, which may be filed in the county where you reside. To the maximum extent permitted by applicable law, you and Guleben Nutraceuticals LLC agree to waive any right to bring or participate in a class action, collective action, or representative proceeding, and waive any right to a trial by jury, except where such waiver is prohibited by law.

12. Additional Provisions

12.1. SMS Messaging and Phone Calls

Certain portions of the Services may allow us to contact you via telephone or text messages. You agree that Guleben Nutraceuticals LLC may contact you via telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with your use of the Services, including for customer service purposes. You understand that you are not required to provide this consent as a condition of purchasing any products. You also understand that you may opt out of receiving text messages from us at any time, either by texting the word «STOP» to 833-992-1768 using the mobile device that is receiving the messages, or by logging into our Account and updating your preferences. If you do not choose to opt out, we may contact you as outlined in our Privacy Policy.

12.2. Updating These Terms

We may revise these Terms from time to time in which case we will update the «Last Revised» date at the top of these Terms, with such new Terms taking effect on the date of posting, or such later date as may be specified in the updated Terms. If we make changes that are material, we will use reasonable efforts to attempt to notify you, such as by email and/or by placing a prominent notice on the first page of the Guleben Nutraceuticals LLC website. You should review these Terms every time you use the Site because they are binding on you. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH HERE, DO NOT ACCESS OR USE THE SITE. Your continued access or use of the Services following the posting of any changes to the Terms constitutes your acceptance of the modified Terms. Your use of any other Services, as well as your accessing or ordering of any investigational and/or commercial products from any Services may be subject to additional terms and conditions. In the event of any inconsistency between such additional terms and conditions and these general Terms, these Terms shall govern.

12.3. Injunctive Relief

You agree that a breach of these Terms will cause irreparable injury to Guleben Nutraceuticals LLC for which monetary damages would not be an adequate remedy and Guleben Nutraceuticals LLC shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.

12.4. Severability

If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

12.5. Miscellaneous

These Terms and the licenses granted hereunder may be assigned by Guleben Nutraceuticals LLC but may not be assigned by you without the prior express written consent of Guleben Nutraceuticals LLC. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for reference only and shall not be read to have any legal effect. The Services are operated by us in the United States. Those who choose to access the Services from locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws. The Terms are governed by the laws of the State of Virginia, without regard to conflict of laws rules.

How to Contact Us

You may contact us regarding the Services or these Terms:

Guleben Nutraceuticals LLC